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16Apr/055

GameFAQs Response: Jeff Veasey — Senior Editor

Editor's Note: The below was sent to me last night by GameFAQs Senior Editor Jeff Veasey and represents his official rebuttal to the charges contained in these two posts.

First of all, the review posted on your site as "Chris Buzan's GameFAQs PSP Review", isn't. While it is indeed a part of the review he submitted, it's been edited down from what was actually posted (and subsequently removed) from GameFAQs.

But more to the point, while some people think GameFAQs is operated by a faceless corporation known only in whispered tones as "CNET", in reality very little has changed from the days in which I ran the site all by myself. GameFAQs receives hundreds of codes, reviews, FAQs, and game saves from contributors every week, and they are all reviewed and approved or rejected by a staff of two, including myself. While we do check every submission that comes to us, we don't always get it right. This is precisely why we have a Contributor Problem report form, so any registered user can report anything we've posted that "slipped by" us.

We review these complaints, determine if they're justified, and if we feel they are, we take appropriate action. That's how our system works, that's exactly how it worked in this case (both times the reviews were posted, they were subsequently reported by site visitors), and we probably remove eight or nine reviews a month out of the few hundred that are posted in this manner. These removals are not influenced by any advertiser or by management, but by our other users.

Of course, since our users are the ones that report problems with reviews, it should come as no surprise that when a review with a low score is posted for a very popular game or system, it will draw more than its fair share of complaints. Likewise, a review scoring "11/10 Best Game Evar!!" won't draw that level of scrutiny, even if poorly written. This is a phenomenon not unique to GameFAQs, but to any community on the Internet or off; those who go against the norm will always receive more attention, and their flaws are much more likely to be pointed out.

To sum up: Did we remove the reviews of Mr. Buzan and others bashing the PSP? Yes. Do we remove similar reviews bashing other systems and games on a regular basis? Yes. Is this whole thing blown way out of proportion? Oh, yes.

Nearly forgot... The letter from your "VGO reader who wishes to remain anonymous" contains some factual errors, and it's definitely not from the person who removed the review as they claim, as only myself and Allen "Sailor Bacon" Tyner have that capability. It may have been from one of the people that reported the review, it is certainly not from an authoriative voice (as I'm the only authoritative voice of GameFAQs, editorially speaking), and I would really appreciate it if you made it clear as such.

Jeff "CJayC" Veasey
Senior Editor, GameFAQs

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  2. Ok, so you go by people complaining about reviews that are negative or bash a system without any real information in the review.Makes sense.Then you openly admit that overly positive reviews are rarely complain about, so they are very seldom removed.Sounds like you have some issues with your policies there. These overly positive reviews, like “11/10 Best Game Evar!!”, could have no real info, but because nobody complains about them they could easily be passed over.I’m not going to get into Chris Buzan’s review, that’s an entirely different issue. I think what GameFaqs really needs are more people to sift through the reviews.

  3. Jeff Veasey is a liar.“a staff of two” or whatever is a bunch of bull. There are a LOT of children who are now either moderators or reviewers on that site and the result is that the quality of what gets submitted is dropping substantially. What makes this worse is that Veasey refuses to accept feedback directly, thus these children are running wild.He needs to get a better control over the site he created, because it’s turning into crap.

  4. I want to make a point here, the version of the review posted here is the final one I submitted for review (It was rejected from even being posted this time). The other version was posted on GameFAQs however, and the differences are very minor, at least as far as I remember. The only thing edited out of it is the first paragraph, which I covered in the comments section for the review a while back, and even posted myself.

  5. I agree with Mr. Anonymous up here. If GameFaqs is really getting so many additions a week (and not to mention others posing as GameFaq admin), there really should be a wider dispersal of control. It’s only logical, GameFaqs is a mainstream guide to millions of gamers and non-gamers alike. And to think all that information being processed is overlooked by two people. Whew… No one is infallible, obviously, but all the more reason to update the system. I personally don’t read reviews. I don’t. Either way you go, it’s information only goes as far as the writer wants to tell. And in that case, no review should really be denied. If you want high factual reviews, you appoint an editor, if you want your visitor’s to write their own reviews, be more lenient. If readers bitch, then tell them that it’s a reader review, and they can post their own reviews. Only the GameFaq two admin can set the standards. So…if you allow general members to post reviews…don’t be suprised when people complain…and certainly don’t delete them. That is, of course unless they break the general rules of posting online OR don’t say anytyhing about the topic.


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